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Frequently Asked Questions

What is home care?
Home care refers to non-medical support services that help individuals, typically seniors or those recovering from illness, injury, or surgery, remain safely and comfortably in their own homes. This includes help with personal care, companionship, light housekeeping, meal preparation, transportation, and more.
Do you accept Medicaid?
True Harbor Touch Home Care Services LLC accepts a variety of payment options, including private pay, long-term care insurance, VA benefits, and Medicaid waivers where applicable. Contact our office at +1 (929) 351-8933 to discuss your specific coverage and eligibility.
Are caregivers background checked?
Yes. Every caregiver at True Harbor Touch completes a thorough criminal background check, reference verification, and in-person interview before being placed with any client.
How quickly can care start?
In many cases, we can begin care within 24 to 48 hours of your initial consultation, depending on the type and level of care needed. For urgent situations, contact us directly to discuss expedited scheduling.
Is care available 24/7?
Yes. We offer flexible scheduling that includes hourly visits, overnight care, and full live-in, 24-hour care, depending on your family's needs.
What areas do you serve?
We proudly serve Houston, Katy, Sugar Land, Pearland, Cypress, Richmond, Missouri City, Spring, The Woodlands, and surrounding communities.
Can services be customized?
Absolutely. Every care plan at True Harbor Touch is built around the individual — combining the specific services, hours, and caregiver qualities that best fit your loved one's needs and personality.

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